1. Check Credentials. Before making your selection, call the Better Business Bureau to make sure the dealer is reputable. Also, find out if the dealer is a member of a local or national association.
2. Make sure the dealer is affiliated with a nationally known manufacturer. Dealers should be taking advantage of factory training offered by their manufacturer. As a result, when they make recommendations, you can be more assured that they've selected the right sized system for your home, and that they've been trained in installation and service.
3. Ask for references. Former customers are an excellent source of information. Also, ask to see some installation photos. A dealer that is proud of his work will be more than happy to show it to you.
4. Expect an on-site evaluation of your home. A good dealer will take a thorough look at your home, ask questions and evaluate your overall comfort and needs before making a recommendation.
5. Check local licenses. Depending on where you live, dealers may have to comply with certain local or state regulations, so ask to see proof of these licenses, as well as insurance forms for liability and workers' compensation.
6. Don't be afraid to ask questions. Ask for details about the company's experience and the expertise of its staff. This is particularly important if you're adding or changing ductwork - in this case, experience is definitely a factor in getting the job done correctly.
7. Get a written proposal. To make a fair comparison, make sure that proposals you receive are based on the same efficiency and equipment. You'll also want to evaluate each dealer's personal business standards and policies. For example, will he remove old equipment? Will he relocate equipment if you want your new system installed in a different location? How will he handle emergency repairs? What are his clean up and care policies during installation? These are just a few of the additional elements a good proposal will include.
8. Inquire about equipment and labor warranties. Limited warranties vary according to the manufacturer, so make sure you fully understand what you're getting. Also, don't forget to inquire about manufacturer's extended warranties at the time of purchase and other warranties provided by the dealer.
9. Finally, insist on a written contract. Commit your agreement to writing and have the dealer sign it.
10. Call Total Temperature Control at 781-224-2400
    

Total Temperature Control
39 West Water Street, Wakefield, MA 01880
Phone: 781-224-2400 Fax: 781-224-0265
Toll free: 800-286-4TTC